{"id":13,"date":"2026-07-08T09:50:25","date_gmt":"2026-07-08T07:50:25","guid":{"rendered":"https:\/\/panprodukt.com\/?page_id=13"},"modified":"2026-07-13T10:20:34","modified_gmt":"2026-07-13T08:20:34","slug":"politika-povracaja-proizvoda-panprodukt","status":"publish","type":"page","link":"https:\/\/panprodukt.com\/en\/politika-povracaja-proizvoda-panprodukt\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dobrodo\u0161li na <strong>Pan Produkt<\/strong>. Na\u0161a \u017eelja je da budete u potpunosti zadovoljni kupovinom. Ukoliko ipak do\u0111e do potrebe za povra\u0107ajem robe ili refundacijom novca, molimo Vas da pa\u017eljivo pro\u010ditate uslove navedene u nastavku.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Pravo na odustanak od kupovine (Povrat u roku od 14 dana)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Prema Zakonu o za\u0161titi potro\u0161a\u010da, kupac koji robu kupuje putem interneta (ugovor na daljinu) ima pravo da odustane od ugovora u roku od <strong>14 dana<\/strong> od dana isporuke robe, bez navo\u0111enja razloga.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Da biste ostvarili ovo pravo, potrebno je da ispunite slede\u0107e uslove:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Artikal mora biti nekori\u0161\u0107en, neotvaran i u originalnom, neo\u0161te\u0107enom pakovanju.<\/strong><\/li>\n\n\n\n<li>Zbog prirode na\u0161eg asortimana (kozmetika, \u010dajevi, proizvodi za li\u010dnu higijenu i ku\u0107na hemija), <strong>povrat nije mogu\u0107 ukoliko je za\u0161titna folija ili pe\u010dat na proizvodu otvoren\/o\u0161te\u0107en<\/strong>, iz higijenskih razloga i razloga za\u0161tite zdravlja.<\/li>\n\n\n\n<li>Uz proizvod je obavezno prilo\u017eiti dokaz o kupovini (ra\u010dun ili fakturu) i popunjen <strong>Obrazac za odustanak od ugovora<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Procedura povra\u0107aja robe<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko \u017eelite da vratite proizvod u roku od 14 dana, procedura je slede\u0107a:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Kontaktirajte nas putem e-maila na <strong>zeleniputmira@gmail.com daretomic@panprodukt.com]<\/strong> ili telefonom na <strong>[011\/3391267]<\/strong> kako bismo Vam poslali Obrazac za odustanak.<\/li>\n\n\n\n<li>Zapakujte proizvod bezbedno u originalnu ambala\u017eu kako ne bi do\u0161lo do o\u0161te\u0107enja u transportu.<\/li>\n\n\n\n<li>Po\u0161aljite proizvod kurirskom slu\u017ebom na na\u0161u adresu: <strong>[Drinciceva 23 Beograd]<\/strong>.<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#x26a0;&#xfe0f; <strong>Va\u017ena napomena:<\/strong> Direktne tro\u0161kove povra\u0107aja robe (po\u0161tarinu) u slu\u010daju odustanka od kupovine bez razloga <strong>snosi kupac<\/strong>, u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">3. Povra\u0107aj novca (Refundacija)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Nakon \u0161to kurirska slu\u017eba dostavi vra\u0107eni paket na na\u0161u adresu, na\u0161a slu\u017eba \u0107e pregledati proizvod kako bi utvrdila da li je vra\u0107en u neo\u0161te\u0107enom i neotvorenom stanju.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ukoliko je sve u redu, povra\u0107aj novca \u0107e izvr\u0161iti u najkra\u0107em mogu\u0107em roku, a najkasnije u roku od <strong>14 dana<\/strong> od dana prijema vra\u0107ene robe.<\/li>\n\n\n\n<li>Povra\u0107aj novca se vr\u0161i uplatom na teku\u0107i ra\u010dun kupca (bez obzira na to da li je porud\u017ebina pla\u0107ena pouze\u0107em kuriru ili karticom).<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. O\u0161te\u0107enja u transportu i pogre\u0161ni proizvodi<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko Vam je paket isporu\u010den o\u0161te\u0107en ili Vam je gre\u0161kom poslata pogre\u0161an proizvod:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Molimo Vas da odmah, a najkasnije u roku od <strong>24 sata od prijema<\/strong>, uslikate o\u0161te\u0107enje\/gre\u0161ku i prijavite nam na e-mail.<\/li>\n\n\n\n<li>U ovim slu\u010dajevima, <strong>Pan Produkt u potpunosti snosi sve tro\u0161kove<\/strong> zamene i po\u0161tarine. Nov, ispravan proizvod \u0107e Vam biti poslat u najkra\u0107em roku, ili \u0107emo Vam refundirati pun iznos.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Reklamacije na kvalitet proizvoda<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Svi na\u0161i proizvodi su prirodni i izra\u0111eni po najvi\u0161im standardima kvaliteta. Ukoliko smatrate da proizvod ima objektivne nedostatke u kvalitetu, imate pravo na podno\u0161enje reklamacije u skladu sa zakonom. Reklamacije se podnose pisanim putem na na\u0161 e-mail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dobrodo\u0161li na Pan Produkt. Na\u0161a \u017eelja je da budete u potpunosti zadovoljni kupovinom. Ukoliko ipak do\u0111e do potrebe za povra\u0107ajem [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politika povra\u0107aja i vra\u0107anja novca - Panprodukt<\/title>\n<meta name=\"description\" content=\"Informi\u0161ite se o proceduri povra\u0107aja proizvoda i novca na Panprodukt sajtu. 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